Customer Support
We continually strive to provide cutting-edge ultrafast laser products and accessories with total commitment to customer support. Customer support also includes providing spare/replacement parts, maintenance kits and additional components for the enhancement of your system.
When contacting our service department or your local representative, please provide the serial number for your system/component(s) and performance data. The more information you can provide regarding your system, including past and recent performance, the better the service we are able to offer.
5 Reasons our Customer Support is Superior
People: When you contact us, you get Real, Live People answering the phones and your questions. No huge call centers with self-diagnosis menus you have to work through, only to find that your answer isn’t there. Instead you talk to a human being who is an expert on our lasers, cares about your problem, and can actually help you with it.
Expertise: Technicians in our service department possess a combined total exceeding 40 years of hands-on laser experience, and extensive ongoing training on our products as they develop.
Promptness: When you call or email our service department, you are contacted by experts in a timely manner. Response times are always within 1 business day of your contact. Because we don’t think you should have to wait a week for someone to get back with you.
Global Coverage: Clark-MXR, Inc. is a global corporation. That means that wherever you are, we’ll be there for you. Our service department covers the globe to give you the best support money can buy.
The best warranty in the business...: ...including 1 year parts and service on Optical, Electrical and Mechanical parts (excluding consumables), and 5 years on our diode laser and fiber oscillator parts. (See your Clark-MXR Representative for complete details.)
If you have any service issues, please let us know by:
Calling (734) 426-2803 x2177
Faxing (734) 426-6288
Emailing
To request a quote or place and order for parts, consumables, or maintenance agreements please email .
We continually strive to provide cutting-edge ultrafast laser products and accessories with total commitment to customer support. Customer support also includes providing spare/replacement parts, maintenance kits and additional components for the enhancement of your system.
When contacting our service department or your local representative, please provide the serial number for your system/component(s) and performance data. The more information you can provide regarding your system, including past and recent performance, the better the service we are able to offer.
5 Reasons our Customer Support is Superior
People: When you contact us, you get Real, Live People answering the phones and your questions. No huge call centers with self-diagnosis menus you have to work through, only to find that your answer isn’t there. Instead you talk to a human being who is an expert on our lasers, cares about your problem, and can actually help you with it.
Expertise: Technicians in our service department possess a combined total exceeding 40 years of hands-on laser experience, and extensive ongoing training on our products as they develop.
Promptness: When you call or email our service department, you are contacted by experts in a timely manner. Response times are always within 1 business day of your contact. Because we don’t think you should have to wait a week for someone to get back with you.
Global Coverage: Clark-MXR, Inc. is a global corporation. That means that wherever you are, we’ll be there for you. Our service department covers the globe to give you the best support money can buy.
The best warranty in the business...: ...including 1 year parts and service on Optical, Electrical and Mechanical parts (excluding consumables), and 5 years on our diode laser and fiber oscillator parts. (See your Clark-MXR Representative for complete details.)
If you have any service issues, please let us know by:
Calling (734) 426-2803 x2177
Faxing (734) 426-6288
Emailing
To request a quote or place and order for parts, consumables, or maintenance agreements please email .
